I turn complex, cross-functional technology programmes into predictable delivery — with the governance, teams and stakeholder trust to sustain it.
20+ years across digital banking, global eCommerce and media. Today I own delivery governance for an 800+ API platform estate at a bank running Oracle FLEXCUBE. Previously CTO at The Glitch (WPP Group) and launch lead for SonyLIV.
The work that sits between strategy and production.
Delivery Governance
Governance frameworks, operating rhythms and structured change control — multi-level approvals, segregation of duties and controlled release into production across a large platform estate.
Capability Building
Built and scaled delivery teams of 7 to 16 across four organisations — structure, hiring, operating model and career development — including a multi-city engineering function through an acquisition.
Executive Stakeholder Management
The bridge between executives and delivery teams. Single point of coordination across customers, compliance, product owners and partners on high-visibility issues — technical impact in business language.
Commercial & Vendor Governance
Commercial awareness alongside delivery accountability: structured vendor negotiation, cost optimisation and automation that moves margins, not just timelines.
Brands I have delivered for
Netflix
Amazon
Walmart
Macy’s
Abbott
Lakmé
Tata Consumer Products
SonyLIV
Selected projects
Government-to-business integrations in digital banking.
Customs & trade
Government customs e-payment integration
Connected the bank’s corporate channels to the national customs portal so importers and exporters can pay duty directly from their accounts — with real-time confirmation back to the authority.
Indirect tax
National indirect-tax network integration
Integrated bank payment rails with the national tax network so businesses can settle indirect-tax liabilities from bank channels, with reconciliation and audit trails built in.
Pensions
Government pension scheme integration
Enabled subscriber contributions to a national pension scheme through the bank’s digital channels, integrated end-to-end with the scheme’s central record-keeping systems.
My role across all three: delivery governance across bank, government and partner teams — dependency management, compliance sign-offs, controlled change through ServiceNow and production go-live.
Two decades across banking, eCommerce, advertising and media.
Indian bank · Oracle FLEXCUBE core banking · Jan 2022 – Present
Assistant Vice President — Digital Banking
Lead a 7-member team and cross-functional squads spanning Product, Engineering, Risk and Compliance.
Own delivery governance for a platform estate of 800+ APIs — prioritisation, dependency management and capacity planning across competing business priorities.
Run structured change governance through ServiceNow: multi-level approvals, segregation of duties and controlled movement into production, with milestone tracking and risk escalation to senior stakeholders.
Single point of coordination across corporate customers, branches, product owners, compliance and external development partners on high-visibility production issues.
Drive continuous improvement through root-cause analysis, lessons learned and performance engineering, sustaining high availability across the production estate.
Lumina Datamatics · Oct 2020 – Dec 2021
Deputy General Manager — Technology
Led a 14-member technology team delivering from India for global customers including Amazon, Walmart, Macy’s and 1stDibs across multiple geographies and time zones.
Designed a workflow automation architecture that improved profit margins by 20%.
The Glitch (WPP Group) · May 2016 – Aug 2020
Chief Technology Officer
Built and led a 16-member engineering organisation across two cities — structure, hiring, operating model and capability development.
Led IT and engineering transformation through and after the WPP acquisition, integrating ways of working into a large multinational group.
Established governance frameworks, operational policies, delivery and infrastructure standards from the ground up.
Negotiated vendor contracts generating ₹7.5M in annual savings.
Delivered platforms for Netflix, Lakmé, Abbott and Tata Consumer Products, managing executive client stakeholders throughout.
SA Technologies · Sep 2015 – May 2016
Project Manager
Led a 13-member team building cloud-based solutions for US customers, from inception to launch.
Leo9 Studio · Apr 2014 – Sep 2015
Technical Project Manager
Assembled and led a technology team delivering programmes across industries, owning scope, budgets, timelines and quality.
Sony Pictures Entertainment · Mar 2012 – Feb 2014
Manager — Web & IT
Led the phase-one launch of SonyLIV across Web, iOS, Android and Smart TV — a multi-workstream programme within a global media organisation.
Early career · 2005 – 2012
Developer → Senior Developer → Project Leader → Team Lead
Progressed from hands-on PHP/LAMP development to leading delivery teams and client relationships.
Things I build in my own time to stay hands-on — and to learn what AI can really do in production. I use AI coding agents every day; these projects are where I test what works.
A voice-first CRM for independent real estate brokers in India.
Live
Hold a button and describe a client or a property — in English, Hindi or a mix of both — and the app turns it into an organised record, a follow-up reminder and buyer–property matches.
Works in 4 languages: English, Hindi, Marathi and Gujarati
AI inside
Google Gemini transcribes voice notes, extracts client and property details, rates how likely a client is to close, and drafts follow-up messages.
How I built it
Built using AI as my pair-programmer for development, debugging and hardening.
A community app for Swaminarayan sabhas and mandals.
Live
Members check in to sabha and see upcoming birthdays and Atmiya Divas. Coordinators take attendance, follow up with absentees and send WhatsApp wishes in one tap.
Available in 4 languages: English, Hindi, Gujarati and Marathi
How I built it
Built using AI as my pair-programmer, from first screen to store release.
A squad manager for weekly grassroots games — football, cricket, badminton and more.
Beta
Players tap one WhatsApp link to say they’re in and pay the organiser directly by UPI. The organiser hardly has to enter anything — the app works it out from what players already do.
The same 2-screen setup works for 8 sports
How I built it
Designed and built end-to-end using AI — design, code, access rules, tests and the deployment pipeline.